Frequently Asked Questions
Quick answers about ordering, delivery, age checks and the products we sell. If you cannot find what you need, use our contact page.
Ordering
How do I place an order?
Choose a product, pick its options, add it to your cart and go to checkout. Enter your name, delivery address and a mobile number that works, then place the order. You will see the delivery fee and the total before you confirm.
Do I need an account?
No. You can check out as a guest. An account lets you save your details and see your past orders.
Can I change or cancel an order?
Contact us before it goes out for delivery. After dispatch, changes and cancellations may not be possible.
Will I get a confirmation?
You should get an email with your order number. If you cannot see it, check your spam folder.
What if an item is out of stock after I order?
We will get in touch to offer an alternative or to cancel that item.
Delivery and payment
Where do you deliver?
To addresses across the UAE. We do not ship abroad.
How much is delivery?
Free on orders of AED 350 or more, and a flat AED 20 on smaller orders.
How do I pay?
Cash on delivery, in AED. If you can, have the exact amount ready.
How long will delivery take?
In certain areas we deliver within 1 to 2 hours. Elsewhere it depends on your area, when you ordered and courier schedules, so we do not promise a fixed time. Contact us before you order if you want to know whether your address is covered, or use the Track Order page to see your order status.
What if I am not home?
The courier will usually try to reach you. If delivery cannot be completed after a reasonable number of attempts, the order may be cancelled and returned to us.
Can I change my address after ordering?
Contact us before the order goes out. Once it has been dispatched, it may not be possible.
Age and ID
How old do I need to be?
18 or over. We do not sell to anyone younger.
Will I be asked for ID?
We may ask for proof of age before dispatch, and the person receiving the order may be asked to show a valid photo ID at the door. Without valid ID, the order will not be handed over.
Can I order for a friend or family member?
You can order for another adult, but whoever receives the parcel must be 18 or over and may be asked for ID.
Products
What is a disposable vape?
A device that comes pre-filled and ready to use, with nothing to set up. When the liquid or the battery runs out, you replace the whole device. Some can be recharged, but none are meant to be refilled.
What does the puff count mean?
It is the brand's estimate of how many puffs the device can deliver. In real life it depends on how you use it, so treat it as a guide.
What do the mg and percentage numbers mean?
They show nicotine strength. For e-liquid it is milligrams per millilitre, and many disposables show a percentage instead. 20 mg per ml is 2 percent. A higher number means stronger. The strength is listed on each product page.
Can I refill a disposable?
No. Disposables are not made to be refilled, and taking one apart is unsafe.
How can I tell if a product is genuine?
Check the security label on the pack. Our Authenticity Guarantee page shows how.
Which products do you stock?
Browse the Shop page to see what is available now. Stock changes, so a product that is out today may come back.
Using and troubleshooting
Why does my disposable not work?
Check that any protective film or cap has been taken off and that nothing is blocking the airflow. If the device is rechargeable, charge it for a while first. If it still does nothing, contact us within 24 hours of delivery with your order number and photos.
Why does it taste burnt?
It usually means the liquid is running low, or you are taking long puffs one after another. Give it a rest between puffs. A burnt taste near the end of a device's life is common.
Why is it leaking?
Heat, rough handling and pressure changes can all cause it. Keep the device upright in a cool place and wipe it with a dry cloth. If a brand new device leaks, contact us within 24 hours of delivery with photos.
Does UAE summer heat damage vapes and e-liquid?
Yes, it can. Heat wears down batteries and thins the liquid, which leads to leaks and flat flavour. Keep products away from parked cars, direct sun and balconies, and store them somewhere cool and dry.
How should I charge my device?
Use the cable that came with it, unplug it once it is full, and do not charge it overnight or while you are out.
Problems and returns
What if my order arrives damaged or wrong?
Keep the packaging, take photos and contact us within 24 hours of delivery with your order number. A faulty, damaged or wrong item that comes from us qualifies for a replacement only if it is reported within that time. See our Refund and Returns Policy.
Can I return an opened product?
Generally no. Opened or used nicotine products cannot be taken back unless the problem comes from us (a faulty, damaged or wrong item) and you reported it within 24 hours of delivery.
How do I contact you?
Through our contact page. Please include your order number if your question is about an order.