Delivery & Age Policy
This page explains where we deliver, what it costs, how payment works at your door and how we check age. The short version: UAE addresses only, cash on delivery, and every customer must be 18 or older.
Last updated: 12 October 2026.
Where we deliver
We deliver to addresses in the United Arab Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the UAE.
What delivery costs
- Orders of AED 350 or more: free delivery
- Orders under AED 350: flat AED 20
The fee is shown at checkout before you confirm, so the total you see is the total you pay. If your basket is at AED 340, one small extra item takes you past the free delivery line.
How payment works
For now we take payment in cash when the order arrives. Keep the order total ready in AED, and try to have the exact amount because couriers do not always carry change.
From checkout to your door
- You place your order and see the delivery fee and total at checkout.
- We look it over: stock, delivery address, phone number and age.
- If anything is unclear, we contact you on the number you gave us.
- The order goes out for delivery.
- You check the parcel, hand over the cash and take your order.
Delivery times
In certain areas we deliver within 1 to 2 hours. Whether your address is one of them depends on where you are and when you order, so contact us before you order if you want to check. Everywhere else the time depends on your area, when you ordered and courier schedules, and we do not promise a fixed window. Public holidays and bad weather can slow things down. To see where your order stands, use the Track Order page, or contact us with your order number.
Age checks
We sell to customers aged 18 and over only. By ordering, you confirm that you are at least 18.
We may ask for proof of age before dispatch, and the person receiving the parcel may be asked to show a valid photo ID, such as an Emirates ID or a passport, at the door. If the recipient cannot show valid ID, or looks under 18, the order will not be handed over and it may be cancelled.
Please do not order on behalf of someone younger than 18. We can refuse any order where we think that might be happening.
Give us an address that works
Most failed deliveries come down to the address. Please include:
- Your full name and a mobile number that is switched on and answered
- Building or villa name and number, plus floor and flat or office number
- Area and emirate
- A nearby landmark if your address is hard to find
If you notice a mistake after ordering, contact us before the order goes out. Once it has been dispatched, changing the address may not be possible.
If nobody is there to receive the order
The courier will usually try to reach you by phone. If we cannot reach you or complete the delivery after a reasonable number of attempts, the order may be cancelled and returned to us. If you want it sent again, a new delivery fee may apply.
If your parcel arrives damaged or wrong
Do not use the product. Take photos of the box and the items, keep the packaging, and contact us within 24 hours of delivery with your order number. A problem that comes from us, such as a faulty, damaged or wrong item, qualifies for a replacement only if it is reported within those 24 hours. The details are in our Refund and Returns Policy.
Orders we may cancel or refuse
- The customer is under 18, or we cannot confirm age
- The delivery details are wrong, or we cannot reach you
- An item is out of stock
- There is a pricing error on the site
- We suspect fraud or misuse
If we cancel an order, we will tell you.
Questions
Write to us through the contact page and include your order number if you have one.