Track Your Order

Enter your order number and the email address you used at checkout. The form below shows where your order stands.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Where to find your order number

  • In the confirmation email sent when you placed the order. The number starts with a # sign.
  • In your account, under My account and then Orders, if you were signed in when you ordered.

What each status means

  • Processing: We have your order and are getting it ready for delivery.
  • On hold: We are waiting on something, often a detail we need to confirm with you, such as your phone number or address.
  • Completed: Your order has been delivered or handed over.
  • Cancelled: The order was cancelled, either at your request or by us.

Good to know

This page shows the status we hold for your order. It is not a live map of the courier. If you want an update on timing, or the status looks wrong, send your order number and the phone number you used at checkout through our contact page.

Delivery fees, cash on delivery and age checks are explained in our Delivery & Age Policy.