Authenticity Guarantee
Counterfeit vapes are common, and a fake can look very close to the real thing. This page explains what we do about it and how you can check any pack yourself in a couple of minutes.
Last updated: 12 October 2026. For adults aged 18 and over only.
Our promise
We sell branded products. We do not knowingly sell clones, refilled units or re-packed devices. If something you receive from us fails a brand check or looks wrong, tell us within 24 hours of delivery. We will look into it with you, and where we confirm a problem that was reported in time, we will arrange a replacement.
Check your pack in four steps
- Look at the box. Printing should be sharp and spelling correct, and the brand name, batch or lot number and nicotine information should be clear.
- Find the security label. Many brands print a code under a scratch panel, often next to a QR code.
- Scratch the panel and scan the QR code, or type the code into the brand's official website. Type the address yourself or search for the brand's own site. Do not use a link sent to you in a message or a social media post.
- A genuine code shows as verified. A code that fails, or one the site says has been checked many times, is a warning sign.
Not every brand uses scratch codes. Some use holographic stickers or other marks, and some budget disposables carry nothing to scan. If your pack has no code, ask us and we will tell you what we know about that batch.
Warning signs
- Blurry logos, spelling mistakes, or colours that look off compared with the brand's own website
- No batch number, or the same code on several packs
- A security label that is missing, peeling or already scratched
- An unsealed box or loose parts inside
- A device that looks, feels or sounds different from other units of the same model
Why it matters
A counterfeit skips the maker's quality checks. Batteries can be unreliable, parts can be poor, and you cannot know what is really in the liquid. That makes a fake a safety risk as well as a waste of money.
If you think a product is fake
- Stop using it and keep everything: the device, the box and the security label.
- Take clear photos of the front and back of the pack, the code and the device.
- Contact us within 24 hours of delivery through our contact page, or by phone or WhatsApp on +971 54 286 3348, with your order number and the photos.
- We will check the batch with you and tell you what happens next. Replacements are covered by our Refund and Returns Policy.
UAE rules
The UAE has rules for electronic nicotine products, including labelling and conformity requirements. Check the markings on your pack, and see the Ministry of Industry and Advanced Technology at moiat.gov.ae for official information. A genuine product and a certified product are not always the same thing, so we do not make a blanket compliance claim for every item.
Common questions
Is everything on the site genuine?
We do not knowingly sell fakes, and we look into every report. If you doubt a product, use the steps above and contact us.
What if the code says it has already been used?
Put the device aside, keep the box and contact us within 24 hours of delivery. A code that has been checked many times can mean the label was copied.
Do genuine products ever look different from the photos?
Yes. Brands change packaging and artwork from batch to batch. A design difference alone is not proof of a fake. A failed verification is a much stronger signal.
Can I check the label when my order arrives?
Where you can, look over the pack and security label when the parcel arrives, and tell us at once if something looks wrong. Reports need to reach us within 24 hours of delivery.